We are hiring a Facility Manager.

Job Description:

JOB DESCRIPTION

Position: Facility Manager

The Facility Manager will be responsible for the overall operation, maintenance, safety, security, cleanliness, and efficient functioning of the assigned real estate property. The role involves managing day-to-day facility operations, coordinating with internal teams, residents/occupants, vendors, contractors, and service providers, while ensuring high standards of service, statutory compliance, cost control, and customer satisfaction.
A. Facility Operations
• Manage the day-to-day operations of the assigned residential/commercial/mixed-use property.
• Ensure smooth functioning of all common areas, building services, amenities, and utilities.
• Monitor housekeeping, security, landscaping, pest control, waste management, and other facility services.
• Conduct regular inspections of the property and identify maintenance and operational issues.
• Ensure timely resolution of complaints and service requests from residents, tenants, occupants, and clients.
• Maintain high standards of cleanliness, hygiene, appearance, and overall facility upkeep.

B. Engineering & Maintenance
• Oversee preventive and corrective maintenance of MEP and building infrastructure.
• Monitor the operation and maintenance of:
o DG Sets
o Electrical systems
o HVAC systems
o Lifts/elevators
o Pumps and water systems
o STP/WTP
o Fire-fighting and fire alarm systems
o Plumbing and drainage systems
o Building management systems, where applicable
• Ensure preventive maintenance schedules are prepared and followed.
• Coordinate with technical teams and AMC/service providers for breakdowns and repairs.
• Maintain equipment history, maintenance records, and asset registers.

C. Vendor & Contractor Management
• Manage facility management vendors, contractors, and service agencies.
• Ensure vendors deliver services as per agreed SLA/KPI and contractual terms.
• Monitor manpower deployment, attendance, productivity, and performance.
• Verify vendor bills and supporting documents before submission for approval.
• Coordinate vendor quotations, comparative statements, work orders, and service contracts.
• Conduct periodic performance reviews of vendors and recommend corrective actions where required.

D. Safety, Security & Compliance
• Ensure compliance with applicable statutory and regulatory requirements.
• Coordinate fire and life-safety inspections, drills, and emergency preparedness.
• Ensure all required licenses, certificates, AMC documents, inspection reports, and statutory records are maintained.
• Coordinate with security teams to ensure proper access control, visitor management, CCTV monitoring, and incident
reporting.
• Develop and implement emergency response procedures.
• Ensure compliance with health, safety, environmental, and building regulations.

E. Budget & Cost Control
• Prepare and monitor the annual facility management budget.
• Control operating expenses without compromising service quality.
• Monitor utility consumption including electricity, water, diesel, and other resources.
• Identify opportunities for energy conservation and operational cost reduction.
• Review vendor invoices, contracts, and service costs.
• Maintain appropriate records for operating expenses and facility-related expenditures.

F. Customer / Resident / Tenant Relations
• Act as the primary point of contact for facility-related concerns.
• Handle complaints and service requests professionally and within defined timelines.
• Coordinate with residents, tenants, commercial occupants, and other stakeholders.
• Conduct regular meetings and feedback sessions, where required.
• Ensure a high level of customer satisfaction and service quality.

G. Team Management
• Supervise facility, housekeeping, security, engineering, and other operational teams.
• Prepare manpower deployment and duty rosters.
• Conduct regular team briefings and performance reviews.
• Identify training requirements and arrange necessary training programs.
• Promote discipline, teamwork, professional conduct, and service orientation.